The MKS Service Solutions Portfolio focuses on key customer metrics which includes:
The various solutions available allow customers to tailor their service experience to meet their individual needs. Over 500 service professionals support our 13 service centers spread across North America, Europe, and Asia Pacific. The vast service infrastructure provides global, regional, and local service support to meet our customers where they operate.
Each Service Solution provides customers access to MKS certified repairs, original design engineers, complete product testing with original specifications which can be found at no other repair center in the world. Our services testing often leads to predicting potential future issues which leads to equipment longevity.
An initial comprehensive analysis identifies key value creation opportunities which may include:
Designed to provide supply chain resiliency, MKS performs an assessment to identify high use parts to create a strategic stocking program at either of the following locations:
This solution offers reduced inventory carrying costs, simplified order processing and streamlined delivery.
MKS offers specific product training to support:
Contact MKS by sending us an email