Linking Development to the Data Center and Connecting ITIL with ALM Processes

MKS Integrity links application development to your data center. Our industry certified solution for ITIL provides support for change, configuration and release processes and directly links them to processes found in the development phase of the application lifecycle. MKS is the only vendor to provide a single platform that spans the process needs of IT operations and application development, giving you a way to improve process control, traceability and visibility from system inception to delivery, and across custom and packaged software environments.

You are seeking a way to extend ITIL processes, provide vital links to development, and improve IT governance. You are seeking a solution that serves your business entirely, providing unified process control across IT operations and application development. And, you want to eliminate barriers to communication and collaboration that inhibit speed of delivery.

MKS Integrity provides an integrated platform that harmonizes the disciplines of ALM and IT Service Management providing you with:

Incident lifecycle ownership

Provides visibility and traceability around incident status/state.

Request for change

Connects requests for change (RFCs) to software defects and “bill of materials” as well as to impacted configuration items.

Communication of planned change to customers

Provides customers with visibility into status and progress against RFCs within the development lifecycle.

Impact assessment on proposed change

Associates all affected artifacts including business requirements, source code, configuration files, test cases design and business process data to RFCs to understand the full impact of change upon your systems and environment.

Leverage configuration data for release and deployment management

When software change is released back to production, automatically close the ticket, attach deployed information and relay status back to development.

MKS Integrity Features and Benefits:

Enforceable Process and Workflow
MKS Integrity provides the ability to enforce process and workflow with out of the box support for key ITIL processes including change management, configuration management, release management, incident management and problem management -- functions typically handled by Service Desk products. MKS Integrity ‘items’ are routed through an enforced process with appropriate notifications and escalations taking place throughout. A complete and thorough history of each item is also captured ensuring your processes meet stringent audit requirements.

Configurable Relationship Model
The configurable relationship model in MKS Integrity enables you to define the way in which processes relate to one another. Traceability can be established to application development processes implemented in MKS Integrity such as requirements management and test management to ensure major RFCs are adequately described and tested.

Forward Schedule of Change Calendar
The Forward Schedule of Change Calendar can be leveraged by the CAB to identify any conflicting changes or release implementations.

Automated Collection of Key Performance Indicators (KPIs) and Metrics
MKS Integrity’s lifecycle data mining capabilities allows you to automatically collect key metrics, cycle times and KPIs that are relevant to your organization. These metrics can be aggregated across related items to measure cost of change, impact of outages and overall process efficiency. MKS Integrity’s real time dashboards give you a summary view of metrics and trends with drill-down capabilities directly into lifecycle activities.

Electronic Signatures
Electronic signatures can be instituted to enforce re-authentication of users at key approval steps, such as when an RFC is signed off for implementation. A historical record of the electronic signature is captured in the history of the item.

IT Service Management Integrations
MKS Integrity is an open platform, completely adaptable into existing technology environments. Key integrations into various Service Desk, Asset Tracking and Discovery applications are available as part of the solution.

MKS Integrity can be implemented for application service management in conjunction with your existing IT operational technologies including, but not limited to:

• HP OpenView Service Desk
• HP Service Center
• BMC Remedy Service Desk
• BMC Service Desk Express
• Ecora Audit Professional

Extending the Service Desk with Application Lifecycle Management