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Citizens Energy Group Demonstration - HEAT replacement

A review of the implementation at Citizens Energy Group, where in addition to more traditional ALM capabilities, MKS Integrity also replaced HEAT as a helpdesk solution. Click the links below to download the self-running demonstration recordings. 

These recordings are self-running executables produced with a screen recording software package and accompanied by some images and voice-over audio; you are seeing actual product here.


The demonstration is broken into five parts. Clicking on a link will launch the executable (alternatively you can right-click and download these to your computer for later viewing:

  1. Introduction
  2. Bringing All Processes Under One Roof
  3. Metrics and Dashboards
  4. Customer Visibility
  5. Streamlining Tasks

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