Metrics Matter - MKS Prescribes Five Essential IT Metrics For Success
Ongoing application maintenance remains a blind spot for CIOs who are seeking to better understand, manage and account for total application development (AD) spending. Effective measurement must include data from new projects (on average 30% of AD spend) as well as the ongoing maintenance work such as bug fixes and enhancements (on average 70% of AD spend). MKS’s single repository aggregates information from 100% of an IT organization's application development activities and provides data-mining capabilities to deliver effectiveness and efficiency metrics in real time. This white paper prescribes five essential metrics to reveal a comprehensive snapshot of ongoing AD and new IT project progress.