IT Infrastructure Library (ITIL)
ITIL is published in a series of books, each of which cover an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). ITIL gives a detailed description of a number of important IT practices such as service desk, software asset management, incident management, problem management, change management, configuration management and release management with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.
Recommended solution for IT Service Management:
MKS Integrity for IT Service Management links application development to your data center. Our industry certified solution for ITIL provides support for change, configuration and release processes and directly links them to processes found in the development phase of the application lifecycle. MKS is the only vendor to provide a single platform that spans the process needs of IT operations and application development, giving you a way to improve process control, traceability and visibility from system inception to delivery, and across custom and packaged software environments.
The following is a collection of resources on the IT Infrastructure Library:
WHITE PAPERS
|
 |
Driving New IT Efficiencies in the Financial Sector with ITIL
MKS Inc.
By adopting a maturity framework such as the ITIL, financial services organizations can reduce time and expenses
Read this white paper |
|
An Introductory Overview of ITIL V3
itSMF
An introductory overview to understand more about the objectives, content and coverage of ITIL
Read this white paper |
|
ITIL V3 and ASL – Sound Guidance for Application Management and Application Development
Machteld Meijer, Mark Smalley & Sharon Taylor, OGC
This paper describes another IT framework, the Application Services Library
Read this white paper |
|
A Common Core – ITIL V 3 and CMMi-SVC
Wipro Technologies
Learn how CMMi has evolved out of a software maturity model to share common abilities with ITIL
Read this white paper |
REPORTS
|
 |
Aligning COBIT, ITIL and ISO 17799 for Business Benefit
ITGI and OGC
A joint study in response to the growing significance of best practices to the IT industry
Read this report |
|
Executive Snapshot – 7 key performance drivers unlock the power of ITIL change, configuration and release best practices
IT Process Institute
An overview of the findings of the 2007 Change, Configuration and Release Performance Study
Read this report |
EXPERTS
|
 |
itSMF International
The IT Service Management Forum
www.itsmfi.org |
|
Kris Brittain
Research VP and Analyst with Gartner and recognized thought leader on IT operations and change management
www.gartner.com |
|
Pink Elephant
World leader in IT management best practices
www.pinkelephant.com |
|
ITIL Foundations
Information and software directory for IT professionals working in a Service Management organization
www.itilfoundations.com
|
BOOKS
|
 |
Foundations for IT Service Management Based on ITIL V3
Inform-IT
Best practices for those who are responsible for strategic information issues, as well as those responsible for the delivery of information systems
View this book
|
 |
Applications Management – ITIL by the Office of the Government Commerce
OGC
Best practices on the planning, delivery and management of quality IT services drawn from the private sector
View this book
|
 |
Metrics for IT Service Management
Peter Brooks
Recommendations for applying metrics across ITIL
View this book
|
ON-DEMAND WEBINARS
|
 |
Extending Your Service Desk with Application Lifecycle Management
MKS Inc.
Remove a potential development lifecycle “blind spot” by linking it with the production environment and the Service Desk
Watch this Webinar |
|
Applications Are Services Too
MKS Inc.
A pragmatic way of integrating the process, people and technology involved in managing an application from 'In Development' to 'In Service'
Watch this Webinar |
ARTICLES
|
 |
IT Governance – ITIL Power
Ben Worthen, CIO Magazine
Rebuilding MeadWestvaco's IT department using the ITIL framework
Read this article |
|
How to Get Started on ITIL
Sue Hildreth, Computerworld Magazine
Describing how the Food Lion supermarket chain got started on ITIL
Read this article |
|
ITIL: Where It's Going
Sue Hildreth, Computerworld Magazine
A look at two ITIL publications, ITIL Version 2 and 3
Read this article |
|
Quality Model Mania
Gary Anthes, Computerworld
CIOs are faced with a confusing array of quality frameworks - here's a guide to their strengths and weaknesses
Read this article |
