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Managing Your ITIL Compliance and Process Improvement Initiative

Featuring Jim Cooper, Chief Relationship Officer, iTegrity Group LLC (www.itegritygroup.com)

If you are tasked with managing your company's ITIL compliance effort, you likely feel trepidation at such a mammoth undertaking and anxiety about how to manage this far reaching and all encompassing effort.

An ITIL initiative however, is not your garden-variety project. Your challenges are great; because ITIL affects several organizations with complex dependencies, involves multiple roles with sometimes competing objectives, requires purchase of new tools to automate historically manual operations, and most of all, senior management will be scrutinizing your efforts all the way!

In this session you will learn why you should consider going beyond conventional weapons of project management (Excel Spread Sheets, MS Project etc.), and embrace the power of automation to drive ITIL compliance initiatives. The complexity of this effort at every level requires an automated workflow that incorporates the ITIL framework, task management, dependency checking, triggered communication, and dashboard views for management at key levels. These concepts will be discussed and demonstrated from a PMO perspective, utilizing MKS Integrity Manager.

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