MKS Customer Testimonials

For customer quotes in German, please click here.

NCR "Unifying the test process function into the overall application lifecycle is a key differentiating ability provided by MKS. When information resides in various point tools, the result is fragmented, disconnected information flow which we believe is a significant barrier to productivity and innovation. MKS's unified lifecycle approach frees our organization to collaborate effectively and respond quickly."
Frank Gauld, Vice President, Global Software Engineering, NCR Financial Services Division.

HSBC "We looked at the market extensively for a solution to manage our requirements and it became very clear that only one solution provided a complete integration with our development and test environments, and this was MKS Integrity. Now, with MKS Integrity 2007, we have the ability to not only integrate all requirements right to down to the source code, and across to quality management, but also have the capability to represent these requirements as interrelated items in an easy to manage document, complete with rich text and other document management features."
Tom Clark, Head of Quality Implementation, HSBC plc.

“Lockheed Martin has proven Level 5 processes and artifacts. Our goal is to rapidly and consistently implement Level 3 processes and artifacts across many diverse programs while also taking early advantage of Level 5 functionality by embedding our processes within a proven automated ALM platform. Embedding Lockheed Martin’s CMMI processes and best practices within an ALM platform, enables the consistent monitoring of work performance during all stages of the development lifecycle. This is critical to achieving CMMI Level 5 maturity benefits such as reducing code defects and product development and maintenance cost and increasing code re-use and product quality.”
Dr. Jeffrey Phillips, Chief Technologist, Health Information Technology Solutions, Lockheed Martin Listen to Lockheed's presentation

Canon Japan “MKS Integrity’s single architecture and coverage of multi platforms enables us to automate process to coordinate activities and manage documents for software projects which span different technology platforms. This enables us to take a business function based approach to software creation and project management rather than just a technical platform approach. Our selection of MKS Integrity is consistent with our strategy to add value to our customers businesses, through the provision of top quality and high security software development and operation services.”
Masaki Kato, Group Executive, Products Planning Group
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“Although we only went live with MKS three months ago, we feel as though we’ve had it in place for a long time. We are just beginning to see the measurable results with MKS and look forward to using the data to make longer term strategic decisions about our resource use and planning.”
Rick Nichols, Director of Information Technology, Pennsylvania Housing Finance Agency
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Watch the video clips with PHFA sharing the issues and perspectives which led them to consider MKS:

“By linking MKS Integrity to mySAP PLM we have a universally automated process from software development right up to production planning and control. This way we save a lot of time and benefit from additional safety and visibility.”
Dr. Thomas Knapp, Manager Software Tools und Verifi cation Competence Center Control Systems Software, Continental Automotive Systems
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“We have just scratched the surface of the potential to deliver outstanding service to our clients. MKS offers a single repository that can span across the application development lifecycle as we build improved client solutions. With MKS, we have an unprecedented level of visibility and traceability that allows us to deliver superior solutions for our clients.”
Stan Thompson, Release Manager, Baker Hill
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“We were pleased to see how easy it was to design and construct process within MKS Integrity, and how quickly the system could be implemented. MKS’s application lifecycle management platform facilitates collaboration across our distributed teams, and elevates our overall level of process control – particularly in the area of software releases.”
Michael Tröndle, CFO, Karl Storz GmbH & Co. KG
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“Technology is the backbone of our business, which means project management around systems development must be rock solid. MKS’s application lifecycle management platform gives us high levels of project control, process standardization and real time visibility that should help us to squeeze inefficiencies and unnecessary costs out of the development process and enable our development team to focus on innovating.”
Sam Peterson, Senior Vice President, Information Technology, Overstock.com
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"We have discovered that our customers have also been able to introduce the MKS solution very well. Benefits which arise from introducing consistent version and change management enable projects to deliver enhanced customer benefit."
Dr. Udo Judaschke, Business Unit Electronic Brake & Safety Systems, Continental AG
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"The MKS solution offers us the necessary visibility from product development to utilization up to maintenance. We can correct errors as soon as they arise and know the current status of all projects at all times. This has enabled us to considerably improve the quality of our applications".

“We were impressed at how quickly the MKS solution was implemented and adapted to our needs. Afterwards, we could work with it effortlessly. MKS greatly surpassed our expectations.“
Rainer Bartholdt, Team Leader Service Management, Lufthansa Systems Berlin GmbH
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"The MKS product suite will allow us to grow into the Capability Maturity Model for Software gracefully. Also, with Swisslog's move to ISO certification, the Controls group has a jump on our internal process to aid the ISO certification overall."
Scott Skrine, Controls Engineer and Manager, Swisslog Healthcare Solutions North America
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"Our extensive and detailed investigation into the market highlighted the MKS product suite as having the ability to provide our divisional CIOs with a comprehensive view into the status of IT processes and their associated controls. MKS Integrity will facilitate our C198 compliance efforts and help us to sustain our control activities over the longer term in an efficient manner."
Joanne Skantzos, VP and CIO, Torstar Media Group.
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"The MKS offering was distinctive from all others in two significant ways. First, it offered very effective support for remote development teams through its Federated Server Architecture, and second, it offered the unique concept of change packages, allowing us to directly tie together a development issue with all related artifacts, including source code."
Benny Chang, Vice President of Engineering, Tundra Semiconductor Inc.
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“One of the main measures for success in the implementation of the MKS Integrity Suite was the reduction in the amount of paper and forms that get manually pushed from person to person. By simply automating service request forms and routing them via electronic workflows we have become much more effective, and dramatically reduced our time spent managing projects."
Tom Loane, Chief Information Officer, TEVA Pharmaceuticals USA
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Read the article in Computerworld: "Right From the Start: Considering Compliance Issues Throughout the IT Lifecycle"
Watch the webinar: "Managing Risk in Life Sciences, Pharmaceutical and Health Care Environments"

"Historically, IS change processes have been managed by individual business units across the globe. Making the MKS technology more widely available in our environment will improve global visibility and improve operational efficiencies through tighter integration of lines of business, development and IT operations and reduce costs on a global scale. Heinz anticipates a reduction in redundant and inefficient processes within the next three to six months as we globally implement standard processes and leverage a common tool. The additional enhanced cross-team communication and collaboration MKS affords is also expected to improve overall IS governance throughout our international environment."
Shirley Weinstein, Global IS Director, H.J. Heinz
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"BNSF, utilizing a cross functional high performing team, selected MKS as our partner for three primary reasons. First, we have a very tight timeline for implementation and they proved they could meet that timeline. Second, their solution was the most integrated of all that we looked at; from requirements through production implementation. And last, their architecture would blend easily into that of BNSF. We are looking forward to this new business relationship and the benefits and value that it will bring to our organization."
Jeffrey McIntyre, Vice President, Technology Services, BNSF Railway Company
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Read the case study
Read the article in Computerworld Magazine: "IT Governance: Business in the Driver's Seat"
Read the article in IT Compliance Institute Journal: "BNSF Railway On-track with Long-haul Compliance"
Read the article in Optimize Magazine: "METRICS Keep IT Investments In Line"

"Our major business driver is serving the IT needs of federal, state and local government using innovative technology, and the MKS Integrity Solution will help ensure that our software applications meet the most rigorous standards. The MKS Integrity Solution provides a full audit trail-enabled, change management solution that will assist us in solving compliance issues not only for development, but in other functional areas of RGII as well. This means we have one tool to drive compliance and government standards for software development and maintenance and to support the entire organization in achieving reliable process control and repeatability."
R. Gregory Freeland, president, RGII Technologies, Inc.
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"In today’s highly competitive financial services industry, it is imperative that we continually improve internal development efficiency throughout our organization. We chose MKS because we felt the company was best positioned to help us improve quality and shorten our time-to-market, ensuring our technology partnerships with credit unions remain rock solid. MKS’s solution is used in multiple Fiserv locations and references from other users were extremely positive. We believe the MKS Integrity Solution will meet all of our necessary criteria and allow USERS to continue its track record of high-quality service to our clients."
Sal LaBricciosa, VP Process and System Services, USERS Incorporated, a unit of Fiserv, Inc.
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"MKS has played a key role in Fiserv Insurance Solutions' ability to pass the SAS 70 [Statement on Auditing Standards, No. 70] audits, and aiding the company in compliance with the Sarbanes-Oxley Act. We have not only passed every single SAS 70 audit since implementing, but have passed corporate and client audits as well, building additional trust between our customers and differentiating ourselves from our peers."
Terry Crawford, Director, Technical Services, Fiserv Insurance Solutions
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"Primarily, MKS impressed us with its high technical standards. MKS's solution was installed within five days, and during the initial year, the entire expense of administration and the implementation of the MKS Solution for approximately 30 users was below 5 percent of the annual workload of our project manager. This resulted in a very positive price-performance ratio for our total costs."
Stephen Riehm, Project Manager, Home Shopping Europe AG
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"MKS has enabled us to become compliant with Spice Level 3, and we have significantly reduced development time for each project. We have cut our three year development cycle by a third with a significant increase in scope per project, and a doubling of projects on an annual basis."
Mr. Jurgen Belz, Head of Automotive Software Standards, Hella KGaA Hueck & Co, Lippstadt, Germany
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"Everything is centralized now. People don't have to go hunting for specific releases or files. It's all on the server, the projects are all clearly listed and they can simply select the project they are working on and go. ISO compliance is not an issue. We can clearly demonstrate what we have in place, and how we do our work. Maintaining our certification has not been a problem for us over the last year."
Jim Smith, Software Engineer and member of technical staff, Agere Systems
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"Requirements management is a significant technology in the automotive industry, and we are investigating the concept of a 'right weight' approach as a new alternative to the market's more heavy weight solutions. "MKS built their solution with significant input from customers such as ourselves, and we perceive MKS Requirements 2005 as a solution which has the ability to fill an un-served need in the market and enable a broader number of business users to participate in the requirements process."
Dr. Udo Judaschke, responsible for Development Methods and Infrastructure at Continental Teves AG & Co. OHG, Germany
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"We are extremely impressed. We have been able to rapidly install and implement the software, and train our staff across three locations in a very short period of time. Teams are now productive with the MKS Integrity Solution and we are already realizing the results of enterprise SCM technology, particularly with respect to global development team communication and collaboration via the MKS Federated Server architecture. We are on target to reach our goals to decrease the total cost of ownership by 30 percent and increase the development speed by 30 percent."
Philiep de Sutter, CTO of Tele Atlas
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Read the press release
Watch this presentation from the Gartner ITxpo/Symposium Barcelona: "Drive More Value From IT Investments With Application Lifecycle Management"
Watch this presentation from the Gartner ITxpo/Symposium Cannes: "Getting back in Control with Application Lifecycle Management"

"Certegy is continuing to utilize and expand on the power of MKS Integrity Manager and MKS Source Integrity, to make continuous improvements with our CMM Level II repeatable process. With the ability to now manage and track all change requests, our project teams are able to better schedule and meet implementation target dates. With plans to upgrade to the latest release, we will have the ability to integrate with our help desk and project management tools, allowing for a more complete and streamlined process throughout our SDLC. We are very pleased with the stability of the MKS Integrity solution, and its ability to adapt to our changing environments and process needs."
Mark Andrews, Senior Vice President and CIO, Check Technology, Certegy Inc.
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"Due to the automation of IT change requests, Peggy Dunn estimates that she has personally saved 5 hours per week since moving from a manual to an automated approval process for change requests, translating to an approximate savings of $13,000 per year. With the additional automation of eight issue types, others in the company have also gained more productive use of their time. The administrative burden associated with filing paper documents and manually creating reports for various user groups has been drastically reduced, and project lifecycles have shortened. Puget Sound Blood Center has benefited from an annual cost savings of greater than $40,000 and quickly achieved a positive ROI on its investment in MKS."
Peggy Dunn, Director of Information Technology, Puget Sound Blood Center
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Read the article in System i Network: "Use of SCM Tools Restores Health of App Development Cycle"

"Developing, implementing, evaluating, and maintaining systems that allow Magellan to provide high levels of service to members, customers and providers is vital to our success. Further, compliance with the laws and regulations that govern our business and with contractual and accreditation requirements is critical. Achieving and maintaining compliance requires active participation and coordination with our customers, providers and business associates. We selected MKS for its people and support just as much as for its technology, and are confident that the value MKS brings to our business and to our customers will allow us to continue this mutual commitment to excellence far into the future."
Jeff Emerson, CIO, Magellan Health Services
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"DaimlerChrysler Technical Sales Support has chosen to use the MKS solution to manage the development of our software in Ulm, Stuttgart and Detroit. MKS has proven to be the superior technology on the market providing highly flexible process management capability and a superb level of service to us."
Peter Schneider, CTO DaimlerChrysler Technical Sales Support (TSS), Germany
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"After an extensive examination of all leading software configuration management tool offerings and a very successful field pilot, we have selected MKS as the best fit for our worldwide software configuration needs. More than any other, MKS delivers a solution that meets our significant technical requirements for enterprise SCM."
Helmut Fennel, Vice President, Continental Teves

"This was a rock solid implementation plan and effort against a really aggressive deadline. To get 500 people up, running and productive in a mere 10 weeks is nothing short of a miracle. Kudos to MKS, its partners and our team for their focus and ability to execute."
Charlie Whitney,Tools Manager, BNSF

"MKS provides us with a central repository on a server where all our source code is stored. Every one of the bank's 400 programmers who work with the MKS repository, out of 2,000 programmers in the bank, check in and out every day. The repository keeps track of every transaction - what changes have been made, by whom and when. Access to code is strictly controlled -- I can't get into the central repository."
Walter Malofy, manager of reporting and source code management tools, Royal Bank of Canada

"We're very happy with the MKS Integrity Solution. By helping us bring control, repeatability and integrity to our software development processes we expect to produce better quality software in less time."
SCM Manager, Verizon Wireless, Warren Township, NJ
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Watch this presentation from the Gartner ITXpo/Symposium San Francisco: "Aligning IT with the Business Through Application and Project Portfolio Management"

"In less than one year, Sungard SCT's Solution Center organization has implemented MKS Source Enterprise and MKS Integrity Manager for our international software development operations. With these products in place, we are better able to track our source code, map work to requirements, and manage project activities. These products offer more information and control to our project teams. The MKS people and services in support of these products have been excellent to date."
Rick Matina, Vice President, Banner Solution Centers, Sungard SCT, Malvern, PA

"MKS’s advanced, state-of-the-art technology has provided integration with the Eclipse Platform that makes our life very easy. Without leaving their IDE, our developers know the exact status of every file in their project. This information allows them to make informed, real-time decisions, and drastically reduces the amount of code merging required, thereby resulting in better overall quality and developer productivity.”
Steven Goldsmith, Supervisor, Application Systems Architecture at FCCI Insurance Group, Sarasota, Florida
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"I am the primary SCM Toolsmith/MKS Administrator for a large software development shop that provides software solutions for various industries (Air Traffic Control, E-business, Defense, Public Safety, Telco, etc.) and therefore have vastly differing requirements for CM control and process flow based on customer mandated requirements.

Since we adopted MKS as a corporate SCM Standard (our shop has used PVCS, ClearCase, CVS, Razor previously and we have migrated several of these tools archive into MKS quite successfully) users have found it to be an intuitive and easy system to pick and learn. I find that all I require to ramp a team up is a 45 min. demo of the toolset and then a half hour follow up with each individual for specific questions."
Hector Angel, CM Tools/Process Specialist, CM/QA Group - Central Business Unit, xwave, Kanata, ON

"Certegy has adopted MKS Integrity Manager and MKS Source Integrity Enterprise to help us achieve CMM Level II certification through repeatable processes. MKS's enterprise SCM technology has given us greater reliability in our release management. Now we can accurately trace and track all change requests - particularly those implemented into production. When we chose to move from desktop versioning to an enterprise SCM solution, we evaluated all of the leading market players and looked at MKS on the recommendation of Gartner. We're very pleased with our decision. I would say for the price, MKS will out-do the competition every time."
Mark Andrews, Senior Vice President and CIO, Check Technology, Certegy Inc., St. Petersburg, FL
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"It became clear to us that the MKS SCM solution offered H-E-B the most flexibility, scalability, and cross-platform support of any SCM solution on the marketplace. MKS also provided us with process expertise illustrating how MKS Integrity Manager can work with our existing schedules and streamline our development processes over time for additional productivity payback."
Gavin Nichols, Director of Information Solutions, H.E.B. Grocery Company L.P., San Antonio, TX
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"We needed a cross-platform SCM solution that would improve our way of managing change without losing our focus on quality. MKS held a unique position of providing us with a common software management solution that spanned all our development platforms."
Tony Pack, DBA, The Dixie Group, Calhoun, GA
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"MKS has great support people. We always get someone immediately and they pursue issues until they are resolved. They helped us especially during our conversion from Source Integrity Standard to the Enterprise Edition, making the migration go smoothly and allowing us to concentrate on important development issues."
Jim Winder, CMM Manager, Verizon Wireless, Warren Township, NJ
Read the article in SD Times: "The Change-Management Challenge - The Complications of Integrating mainframe code with new applications"
Watch ths presentation from the Gartner ITXpo/Symposium San Francisco: "Aligning IT with the Business Through Application and Project Portfolio Management"

"YORK International is looking to consolidate information technology worldwide to better leverage existing resources, achieve greater operational efficiency and increase business advantage. A key part of this consolidation effort is an investment in quality tools. As a result of our selection process, we concluded that MKS best fits our requirements."
Peter Ivers, director, IS Strategy, YORK International Corporation, York, PA
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"We saw some real innovation from MKS during our initial product demonstrations with respect to integrations into older generations of IDE's we utilize and ones that we'll be moving to in the future that we just didn't see from the other vendors. As we standardize our tools and processes, we believe MKS offers the greatest flexibility in allowing us to achieve our goals, while meeting our auditing requirements."
Dale Phiefer, project manager, Federated Mutual Insurance, Owatonna, MN
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Read the article in Insurance & Technology: "MKS wins Federated contract"

"eTrack is enjoying the benefits we expected from MKS's enterprise SCM solution including, improved quality of releases, an efficient build and release process, and correct delivery of software versions. The MKS Integrity Solution also effectively supports our CMM Level 2 process and our requirement for multiple release versions for each division of a client corporation and subsidiaries. We estimate it has improved productivity of our project teams by at least five to ten percent."
Tony Mazzullo, President, eTrack Solutions, Inc., Pittsford, NY
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"As we're a 24-7 operation, I'm always looking for ways to improve the development or deployment process. Reliability and efficiency in deployment of upgrades to each of our properties is the main reason for bringing in the Implementer and MKS Integrity Manager solution. The results I have seen so far indicate that the MKS solution will streamline this process."
Miki Maggioli, Director of Application Development, Harrahs, Las Vegas, NV
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"Your organization not only provides a quality 'tech support hot line' but has infused the sales team with a soup-to-nuts support attitude. The result is a happy customer and more applications of your technology (requiring more licenses)."
Matthew Zaleski, R&VT Vehicle Dynamics, Ford Motor Company, Dearborn, MI

"We are required to configuration manage everything we do. The primary benefit to us is cost avoidance-we're fined if we don't use SCM tools. MKS allows us to build and enforce more controls and incorporate regulations right into the software development process."
William Jones, Configuration Manager, Lockheed Martin Services - Hanford, WA
Read the article in SD Times: "Projecting Success - Managers are using broader applications of SCM to get a handle on development"

"MKS Source Integrity Enterprise improved team collaboration. Thanks to simpler communication, the adjustment within the team was easier. We save time, reduce the costs, and have better control."
Wilfried Bächer, Department Head of Technical Development, WMF AG, Germany

"We thought the features on Implementer were stronger for our needs. Before the advent of our change management strategy, oftentimes our applications were up and down based upon the amount of change going on. [Now] we institute 50 different project changes a week in probably an average of 600 objects, and we do it seamlessly and without pain."
Bob Halvorson, Senior Technical Architect, Conseco Finance, St. Paul, MN
Read the article in ADT Magazine: "SCM helps build better apps faster"

"SCM tools need to be bullet proof and backed up with a good, enforceable process. Luckily, we have both and work hard to keep them intact. Where the real savings come in is in large projects where people must cooperate. We couldn't manage the large projects without MKS Source Integrity Enterprise."
Brad Garner, Configuration Manager, Nu Skin Enterprises, Provo, UT
Read the article in PC Magazine: "NuSkin on Old Apps"