Supported Products
The following products are supported.
Please Note: product downloads, service packs, and features are only available in the Customer Community.
| Product | Latest Version | Supported Versions | Supported Platforms |
|---|---|---|---|
| Integrity Server | 10.1 | 10.1, 10, 2009, 2007 | click here |
| Integrity Client | 10.1 | 10.1, 10, 2009, 2007 | click here |
| Implementer | 10.2 | 10.2, 10.1, 2010, 2009 |
click here |
| Source Integrity Standard | 7.7 | 7.7 (Win32), 7.3e (UNIX) | click here |
The Customer Service policy provides:
- Support for the most current version of the product and the immediately preceding version of the product (Current Version Support)
- When a new version of the product is released, the oldest supported version of the product at the time will continue to be supported for a 6 month period to allow for transition to a more recent version (Extended Support).
- Regardless of the release cycle, any version of a product will be supported for a minimum period of 2.5 years from the date it first becomes generally available.
Current Version Support covers the most recently released major version of the product and the major version immediately preceding it.
- Current versions will have service packs and hotfixes released for them periodically.
- Feature requests and defect fixes will be actively investigated for these two versions.
Extended Support for a given version begins after the second subsequent major version of the product is made generally available. During the Extended Support period, Integrity Customer Service will provide the same level of coverage as for the two current versions with the exception that there is a substantially reduced focus on providing updates in the form of service packs or hotfixes for such releases due to their relative age.
- Requests for design changes or new functionality for software versions within this phase will not accepted, however critical defect fix requests will be considered on a case by case basis.
Extended Support for a particular version will end 6 months after the second subsequent major version of that product is made generally available or when the particular version has been generally available for 2.5 years, whichever is longer, after which time only Self-Help Online Support will be available for those customers with a current Customer Service Agreement
