For technical issues, please use our Support section and see if there is an answer to your request there.

If not, please use the contact information provided below:

ALM PRODUCTS:

If you have a technical issue, please use our Ask a Question form.

You can also email our global support group at support@mks.com.

Call information:

• North America
  8:00 AM to 8:00 PM, Monday to Friday, Eastern Standard Time (GMT-5) (Daylight Savings: GMT-4)
  Phone: 800-219-4842, or 519-884-2270; From Outside North America dial 800-219-48424
  Fax: 519-884-8861
  
  
• Germany
  9:00 AM to 5:30 PM, Monday to Friday, W. Europe Standard Time (GMT+1) (Daylight Savings: GMT+2)
  Phone: 00800 219 484 24, or +49-711-351775-7575
  Fax: +49-711-351775-7555
  
  
• United Kingdom
  9:00 AM to 5:30 PM, Monday to Friday, British Standard Time (GMT) (Daylight Savings: GMT+1)
  Phone: 00800 219 484 24, or +44 (0) 1483 733910
  Fax: +44 (0) 1483 733901
  
  

MKS TOOLKIT SUPPORT

To report a technical problem, please use our customer support form.

You can also email your request to tk_support@mkssoftware.com.

Call information:

Global support:
Phone: +1-703-803-7660
Fax: +1-703-803-3344

When you call, please make sure you have the following information: Service Request Number (if you are calling regarding an outstanding service request) your company name and location (city, state/province, country) your product name, version, and serial number a clear description of your problem and any measures you have taken to resolve the problem a list of knowledge base articles that may pertain to your problem (Access the knowledge base via the MKS Customer Community )

MKS Support closes during global holidays. Some locations may operate with reduced staff during regional holidays.

7x24 support is available through the Elite Customer Care Program or can be reserved for a specific time period.