Customer Service
Email and Telephone Support
If our web site does not meet your needs, please feel free to contact us for additional assistance via the ask a question form or via email at support@mks.com or call us at one of the following locations.
North America
8:00 AM to 8:00 PM, Monday to Friday, Eastern Standard Time (GMT-5) (Daylight Savings: GMT-4)
Phone: 800-219-4842, or 519-884-2270; From Outside North America dial +1-800-219-4842
Fax: 519-884-8861
Germany
9:00 AM to 5:30 PM, Monday to Friday, W. Europe Standard Time (GMT+1) (Daylight Savings: GMT+2)
Phone: 00800 219 4842, or +49-711-351775-7575
Fax: +49-711-351775-7555
United Kingdom
9:00 AM to 5:30 PM, Monday to Friday, British Standard Time (GMT) (Daylight Savings: GMT+1)
Phone: 00800 219 4842, or +44 (0) 1483 733910
Fax: +44 (0) 1483 733901
MKS Customer Service closes during global holidays. Some locations may operate with reduced staff during regional holidays.
When you call, please make sure you have the following information:
- Service Request Number (if you are calling regarding an outstanding service request)
- your company name and location (city, state/province, country)
- your product name, version, and serial number
- a clear description of your problem and any measures you have taken to resolve the problem
- a list of knowledge base articles that may pertain to your problem (Access the knowledge base via the MKS Customer Community)
MKS Toolkit
Looking for MKS Toolkit support? Visit www.mkssoftware.com/support/
