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Privacy Policy

mks.com Privacy Policy

At MKS Inc. ("MKS") we seek to continually develop products that meet and exceed the expectations of our customers. Through customer feedback, research and registration we are better able to determine, and in turn fulfill, these expectations. MKS has a firm commitment and respect towards your privacy. MKS recognizes your need for appropriate protection and management of the personally identifiable contact information you share with us (such as name, address, and telephone number) For this reason we have created the following privacy statement which discloses our information gathering and dissemination practices for this Web site: http://www.mks.com. In general, you can visit mks.com without telling us who you are or revealing any personal information about yourself. In some circumstances however, we may need certain contact information from you such as your name and email address for you to access areas of the Web site that require registration. Your contact information is used to help MKS create Web site content more relevant to you, and to make it easier for you to use by eliminating repetition and helping you find software, services and information more quickly. MKS does not sell, rent, loan, trade, or lease any personal information collected at mks.com, including e-mail lists. We will only collect that information necessary to achieve a specific purpose, such as only requesting credit card information when a customer is purchasing a product or service. Where any provision of this Privacy Policy is inconsistent with the Website Terms of Use, said provision shall supersede the Website Terms of Use to the extent of such inconsistency.

Information Collection and Use
Our site's registration form requires users to give us contact information (such as their name and e-mail address). We use customer contact information from the registration form to send the user information about our company and to provide access to secured areas within our technical support site. The customer's contact information is also used to contact the visitor when necessary. Our site uses an order form for customers to request information, products, and services. For this we collect visitor's contact information and financial information (such as their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to bill the user for products and services.

Our online surveys ask visitors for contact information. We may use data from our surveys to send the user information about our company. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. mks.com contains links to other sites. MKS is not responsible for the privacy practices or the content of such other Web sites.

mks.com uses cookies to provide you with tailored information from its Web site. Cookies are very small bits of code, unique to a user, which a Web site can send to your browser to facilitate your next visit to our site. Cookies enable seamless travel across mks.com without having to fill out registration forms with information you have already provided, keep track of your shopping cart, pre-fill product evaluation forms and assist in delivering content specific to your interests. Usage of a cookie is in no way linked to any personally identifiable contact information while on MKS’s Web site , other than as set out in the Website Terms of Use. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

We take the necessary and appropriate steps to protect the information you share with us from unauthorized access or disclosure. mks.com has security measures in place to protect the loss, misuse and alteration of the information under our control. Personal information provided to mks.com via our order entry interface is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet. All transactions in our Web store are issued a digital certificate by Verisign, Inc., which ensures your data can only be read by MKS. As long as your browser shows its secure mode symbol, like a key or closed lock, your information will be transmitted safely.

mks.com provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. If you choose not to provide the information we request, you can still visit mks.com, but you may be unable to access certain options, offers and services. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

  1. You can send e-mail to info@mks.com
  2. You can send mail to the following postal address:
    410 Albert Street, Waterloo, ON, Canada, N2L 3V3
  3. You can call the following telephone number: 519-884-2251

This site gives users the following options for changing and modifying information previously provided.

  1. select Update your Profile from the MKS Webstore
  2. e-mail info@mks.com
  3. send mail to the following postal address:
    410 Albert Street, Waterloo, ON, Canada, N2L 3V3
  4. call the following telephone number: 519-884-2251

You may also access your own personal information by sending an e-mail or regular mail to the addresses above, or by phoning 519-884-2251. Please note that we may be unable to provide you with some information in certain circumstances, such as if the information also refers to other individuals, is subject to legal privilege, contains confidential information, cannot be retrieved using your name, or as otherwise permitted or restricted by law.

MKS will not knowingly collect or use any personal information collected from children for any purpose whatsoever, including disclosure to third parties.

Changes to the Privacy Policy
MKS reserves the right to modify or supplement this Privacy Policy statement at anytime. If we make any material change to this Privacy Policy, we will update this site to include such changes and post a notice on our home page with a link to the updated Privacy Policy. Please read any such notice and the new policy statement. Your continued use of this site after we post such notice will constitute your acceptance of the new terms and their application to your use of this site and the information disclosed for such use, including information previously furnished us, as if they were the initial terms. However, we will seek your consent if we want to use your personal information for purposes other than those you have agreed to previously.

Contacting the Web Site
We are committed to your privacy and the protection of any information you share with us. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact webmaster@mks.com.

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